Refunds and Returns Policy
Thank you for shopping at TheScopeNinja.com, operated by The Scope Ninja. We strive to provide you with the best possible experience and highest quality products. However, we understand that occasionally you may need to return a product. Please read our policy carefully to ensure a smooth process.
1. Returns
1.1 Eligibility:
- You may return a product within 30 days of receiving it.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
1.2 Initiating a Return:
- To initiate a return, please contact our customer support team at [email protected] within the 30-day return period.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
1.3 Shipping:
- You are responsible for the shipping costs associated with returning the product.
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
1.4 Refund Processing:
- Once we receive your returned product, we will inspect it to ensure that it meets our return eligibility criteria.
- If the product is approved for return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
2. Refunds
2.1 Eligibility:
- Refunds are available for products that are defective, damaged upon arrival, or if you are dissatisfied with your purchase for any reason.
2.2 Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer support team immediately.
- We may require photographic evidence of the defect or damage to facilitate the return process.
2.3 Dissatisfaction:
- If you are dissatisfied with your purchase for any reason other than defect or damage, please contact our customer support team within 30 days of receiving the product.
- Products must be returned in their original condition to be eligible for a refund.
3. Contact Information
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: [Your Phone Number]
- Address: P.O. Box 751502, Petaluma, CA 94975
4. Policy Changes
TheScopeNinja.com reserves the right to modify or update this refunds and returns policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically for updates.
Effective Date: June 3rd, 2024
Thank you for choosing The Scope Ninja! We appreciate your business.